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FAQ

1. How long should I expect my order to take?

We ship to Australian addresses for a flat rate of $6.75

We dispatch orders every Tuesday & Thursday, and delivery times vary between states. estimating between 2-5 business days. You will receive an e-mail with a tracking number once your order has been shipped.

2. I don't live in Australia. Do you also ship worldwide?

We ship to the United States and the United Kingdom. Delivery fees will be calculated at checkout.

3. Do you accept returns, exchanges, or refunds?

Yes we do, as long as the product hasn't been cut or damaged in any way. Click here for more details about returns.

4. What fabrics do you use?

We use 100% biodegradable cotton, no synthetics.

5. I don't sew, can you do it for me? 

No we don't, we believe D.I.Y. is an integral part of the product. However, we do sometimes organise workshops to help people learn in groups at sewing studios around Australia. If you subscribe to our newsletter, we'll let you know when the next one is coming up. 

You can also ask us by directly reaching us through our Contact Form. 

6. What do I do if I need help? 

contact us at hey_hy@itsthehy.com.au 

7. What size should I order?

Each product has a size chart in the description. For a more detailed size chart with how to measure click here. We also have included in our patterns a 1.5cm seam allowance in our side seams.